Guest Services & Hotel Representative

Century Casinos Inc•Edmonton, AB

1d•Onsite

About The Position

Greets and welcomes Century Casino guests with a friendly and professional demeanor at every opportunity. Processes lottery and merchandise cashier transactions. Signs up Casino patrons to enroll in the Winners’ Zone and Winner’s Edge programs and virtually communicates the advantages of both programs. Data entry of points where required, processing members’ reports, minor maintenance on kiosks, etc. Within the casino, assists with the execution of marketing promotions, maintains daily counts of inventory, and upholds the highest commitment to customer service.

Requirements

Winning attitude and outgoing personality, with a focus on delivering unsurpassed excellence in customer service
Excellent communication and presentation skills
Excellent organizational and time management skills
Stamina and energy required to work long hours when required
Ability to work effectively with all sorts of people
Ability to pay close attention to details
Ability to work a varied schedule that may include evenings, nights, and weekends
High School diploma required.
Must be able to pass a criminal background check, complete the online Lotto Learn certification and Winners’ Edge course.
Ability to read and interpret all types of documents in English.
Basic math including addition, subtraction, multiplication, division, and basic problem-solving skills.
Ability to apply customer service knowledge and experience in day-to-day work scenarios.
Ability to recognize and solve customer matters.

Responsibilities

Assist patrons complete the online enrollment in the Winner’s Zone and signs Casino patrons to enroll in the Winner’s Edge programs and virtually communicates the advantages of both programs.
Professional interaction with other departments.
Accurate cash handling skills and documentation.
Communicate effectively and courteously with guests and team members.
Provide all aspects of customer service.
Maintain a tidy and safe work area.
Minor machine repairs.
Works lottery ticket booth and Micros cash, effectively handles cash out procedures.
Adheres to customer service policies and standards.
Aids with execution for various applicable events, which may include seating, ticket taking, and merchandise selling.
Helps to execute casino promotions where required.
Responsible for inventory of Century assets at open and close of shift.
Redeem coupons, make change.
Data input for the customer tracking system, point analysis, create vouchers, sell special event tickets, greet customers, and track promotional gifts.
Remain up to date on Gaming laws.
Answer telephones for guest services.
All other duties as assigned