Guest Services Greeter

ASM Global • Denver, CO

9d • Onsite

About The Position

The Guest Services Greeter shall greet and guide CCC and Bellco Theatre guests to the requested locations. Greeter shall maintain an excellent public image for the Center as well as Bellco Theatre, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/CCC.

Requirements

• High school diploma or GED
• Demonstrate excellent communication and inter-personal skills among all levels of staff and clientele.
• Provide customer service in a professional considerate manner.
• Work effectively with diverse groups of people among all levels within an organization.
• Excellent record of dependability, reliability, and integrity.
• Ability to speak, understand, and read standard English and follow directions
• Self-motivated, and flexible to change
• Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays
• Must be knowledgeable regarding general office equipment including phone, copier and Surface

Nice To Haves

• some college coursework, preferred

Responsibilities

• Meet and greet guests; offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services
• Coverage of reception desk for in-person guest and callers.
• On inquiry, inform guest of amenities and walking distance locations
• Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction
• Refer unusual or difficult questions and problems to Guest Services Manager or Lead to ensure proper resolution.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED