Guest Services - Front Desk Agent - TRU by Hilton, Manchester, NH

Lafrance Hospitality•Manchester, NH

9h•$17 - $18•Onsite

About The Position

Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant energy and the opportunity to make a lasting impression on our guests. As a Full-Time Front Desk Attendant, you'll be at the forefront of our hotel, ensuring that every guest is greeted with a warm smile and exceptional service. Joining our team at TRU means you will have access to comprehensive benefits, as well as opportunities for cross training, career growth, and mentorship. As a member of the Hilton Team, you can enjoy amazing discounts on hotel rooms for both yourself and your family. We also offer company-wide incentives throughout the year, providing even more perks for our valued staff. Join us in this thrilling opportunity to develop your professional skills, be part of an exceptional team, and create memorable experiences for our valued guests. We are looking for candidates who are available for both the 7am-3pm and 3pm-11pm shifts.

Requirements

Customer Service Experience
Reliability
Attention to detail
Need to be available for both 7am-3pm and 3pm-11pm shifts.

Nice To Haves

Hotel Experience is a plus but NOT required

Responsibilities

Maintain a warm, welcoming and professional demeanor while interacting with all guests.
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
Answer the phone in a professional & helpful manner.
Follow procedures on posting charges and settling guest accounts.
Effectively address and resolve guest problems to increase guest satisfaction.
Be knowledgeable of emergency procedures and Hotel policies.
Practice punctuality for scheduled shifts.