Guest Services Employee - Seasonal

Lehigh Valley Zoological Society•Schnecksville, PA

7d•Onsite

About The Position

This seasonal Guest Services Employee position involves working around exotic animals and conservation land, requiring customer service and cash handling experience. The role is for individuals 16 years or older with reliable transportation. The primary hours are from 9 AM to 5 PM, with opportunities for after-hours events on weekends. Employment may be extended to include the Winter Light Spectacular fundraising event.

Requirements

Comfortable speaking to small and large groups of people.
Always be friendly, outgoing, polite, and professional with guests and staff.
Ability to develop and maintain effective working relationships.
Ability to follow written and oral directions and to exercise sound judgment.
Personal and professional image and demeanor.
Knowledgeable in money handling and essential math skills.
Committed to ensuring “all guests have a positive experience and leave happy.”
Flexibility with schedule; available to work weekends, holidays, and evenings as needed.
High school diploma or equivalent preferred.
Minors must provide a Work Permit.
Must be 16 years or older.
Must have reliable transportation.

Responsibilities

Create and maintain a positive experience for all LVZ guests.
Train for all department roles and thoroughly learn all roles and expectations.
Know the Guest Service Handbook and Training Manual to familiarize yourself with Zoo expectations, policies, codes, etc.
Be accountable for sign-in/sign-out radios and proper usage of radio communications.
Learn the Safety codes and can confidently react to emergencies.
Attend the daily Morning Roundup, held 30 minutes before the Zoo opening.
Remain at your assigned role unless granted permission from your Guest Service Lead or SDO.
Contribute to daily LVZ cleanup after a shift or closing time as needed.
Other duties as assigned by Zoo management.
Cross-training for Admissions (Gate/Quad/Office), Merchandise (POS Locations), and Utility Clean Team departments will be provided.