Guest Services Employee - Admissions

Lehigh Valley Zoo•North Whitehall Township, PA

5d•Onsite

About The Position

Guest Services Employees (GSE) at the Lehigh Valley Zoo (LVZ) are required to perform a variety of duties with the goal of maximizing the guest experience. The Admissions role has a primary focus on efficient and effective guest entry -- consisting of scanning and selling tickets, experiences and memberships. Admissions employees are front-facing and usually the first Zoo representatives to welcome our guests, so the role requires quality customer service, knowledge of our admissions platforms and a desire to be accessible to guests for questions and concerns.

Requirements

Excellent communication skills
Comfortable speaking to small and large groups of people
Ability to act in a friendly, outgoing, polite, and professional manor with guests and staff
Ability to develop and maintain effective working relationships
Ability to follow written and oral direction and to exercise good judgment
Personal and professional image and demeanor
Competent handling of money
High school diploma or equivalent preferred
Must possess a valid driver’s license or have reliable transportation
Ability to work some signature events, special promotions and Winter Light Spectacular; all which require availability on weekends, holidays and evenings

Responsibilities

Create and maintain a positive experience for all Zoo guests
Operate the Fareharbor ticketing platform proficiently
Understand procedures for member check-in, will call, AZA Reciprocal lists, etc.
Awareness of all daily promotions, event times, discounts, coupons, offers, etc.
Share general information with guests – events, promotions, animals off exhibit, zoo maps, communication with rest of zoo – and answer their questions.
Direct groups/birthday parties/encounters to correct location, upon arrival
Keep entry line moving, finding proper balance between answering questions and radioing for assistance.
Work with the Membership department and gain a full understanding of the program
Willingness to upsell guests during check in process
Ensure cash in box is properly counted and balanced prior to and following shift
Ability to engage in proper radio etiquette to communicate with staff
Attend Morning Roundup, which is held 30 minutes prior to Zoo opening
Contribute to daily Zoo cleanup after shift or after closing time, as needed
Understand Zoo Codes and responsibilities to assist in remedying zoo emergencies
Other duties as assigned by Zoo management