Guest Services Coordinator

TKFC LC•Saint Louis, MO

7d•Onsite

About The Position

CITY is more than just the newest local MLS soccer team, we have quickly become the heartbeat of St. Louis and are leading the frontier of an emerging cultural renaissance. Join our growing family of 500+ visionaries in a fun and fast-paced work environment that provides unmatched potential for new ideas, personal growth, and immediate impact. CITY provides a progressive and supportive workplace that lets YOU be YOU. We value unique experiences and perspectives, and we hire employees who leverage their differences to add value. Feel the impact of your ideas come to life as you join in the thunderous roar of 22,500 impassioned fans at our state-of-the art facility. Join us today in the mission of uniting the St. Louis Region and redefining what it means to be a soccer team.

Requirements

Recruiting and hiring experience
Training and development experience
Customer service skills
Email and communication skills
Ability to present comfortably to staff

Responsibilities

Assist Director and Manager of Guest Services in the recruiting and hiring of CITY Guest Experience Team.
Reinforce customer service qualities through training and development of a diverse and inclusive team.
Manage match day lost and found process, including managing the lost and found inbox and Guest Services Formstacks to proactively return items to guests.
Manage all aspects of Guest Experience Team uniform inventory.
Act as a fourth management touchpoint on match days.
Answer guest and staff emails and communicate call-offs to management to adjust staffing plan.
Track Shining Star Recognition comments.
Take an active role in pre-season and mid-season staff trainings with the goal of presenting comfortably to staff.
Take full ownership of CITY2 home matches including staffing and matchday management.
Support Special Events alongside Manager of Guest Services.
Ensure all equipment, including radios and Ipads are charged and ready for use.
Pick up secondary handheld scanners from Box Office.
Ensure ticket pedestals and stanchions are set up and positioned correctly at all gates.
Monitor Guest Services inbox and respond accordingly.
Communicate with Manager and Director as needed.
Communicate with matchday Area Managers as needed.
Walk the stadium during the match to build relationships with staff, engage with guests, look for areas of concern and report issues as they happen.
Listen to radio calls and assist as needed.