Guest Services Coordinator

Landry's, LLC.•Houston, TX

6d•$15 - $15

About The Position

The Post Oak Hotel is seeking a Guest Services Coordinator to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Services Coordinator will be responsible for monitoring bell desk operations by facilitating guest request to bellman, managing house car calls, dispatching all requests, inputting valet cars in computer system and processing valet payments.

Requirements

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
1 year of customer service experience
Previous cashiering experience.
Knowledge of computers
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
Ability to work flexible schedules, including nights, weekends and holidays is required.
Physical demands: Stand, sit or walk for an extended period of time or for an entire work shift

Nice To Haves

Previous hotel experience, luxury or Forbes experience preferred

Responsibilities

Greet guests and welcome them in a friendly manner
Account for all valet keys and perform daily audits
Monitor the property management system and direct personnel as needed
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Access all function of computer system according to established procedures and standards
Set up workstation with necessary supplies; maintain cleanliness throughout shift
Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards
Adhere to all cashiering procedures