Guest Services Coordinator PRN – Evelyn D Reinhart Guest House

Bon Secours Mercy Health • Richmond, VA

4d • Onsite

About The Position

The Guest Service Coordinator (GSC) will manage house operations and guest relationship during his/her shifts. The GSC is the primary interface with guests, volunteers, general community and St. Mary’s Hospital staff while on duty. Some cleaning and organization of the house is required.

Requirements

• High school diploma required.
• Experience or interest in hospitality management or human services field
• Interpersonal skills to effectively communicate with people of varying backgrounds.
• Ability to meet people easily and relate to them in an open, compassionate manner.
• Ability to work independently with minimal supervision
• Ability to use personal computers and related software applications
• Ability to analyze and interpret guest needs and offer appropriate solutions
• Ability to make evaluative judgments
• Ability to develop and maintain recordkeeping systems and procedures

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Maintains current knowledge of the history, mission and goals of Bon Secours and the Evelyn D. Reinhart Guest House.
• Serves as internal and external liaison and provides problem resolution for guest services issues.
• Analyzes and interprets guest needs, and makes recommendations to the house supervisor/manager for new or modified programs and services.
• Coordinates programs and activities as directed, which will include soliciting community support to orchestrate these programs and activities, coordination with donors providing support to the house, stewardship, and strong written and oral communication with community donors.
• Monitors and maintains a safe, clean facility -- both inside and out.
• Makes recommendations to the House Supervisor/Manager for needed repairs.
• Assists in the training, coordination and supervision of volunteers.
• Processes reservations and referral as required for incoming guests.
• Check families in and check out of the facility to include explanation and clarification of policies and procedures and orientation tours.
• Assist families with hotel reservations when overbooked.
• Collaborate with care managers, nurses, hospitalists, physicians, patient advocates and pastoral care to address family needs, issues and concerns.
• Assure timely communication with guests regarding changes in schedules and/or activities.
• Prepare a brief report of activities during coverage to allow seamless service to guests and transfer of information between shifts.
• Ensure facility common areas are neat and orderly and complete additional housekeeping services as directed.
• Serve as an ambassador for the Evelyn D. Reinhart Guest House by maintaining a professional and knowledgeable demeanor for families, volunteers, and groups.
• Maintains professional and caring relationship with families, community, and hospitals.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED