Guest Services Concierge

FMOLHS • Baton Rouge, LA

2d

About The Position

The Guest Services Concierge contributes to a great patient experience by providing non-medical care. The Guest Services Concierge will provide a warm, welcoming first impression by providing assistance to all patients and visitors who enter the department. They will facilitate continuous communication with patients, families, team members and Access Care Staff to improve and expedite patient and family centered care. The Guest Services Concierge will recognize potential crisis situations, advocate for security involvement when needed, and act as a liaison between guests and clinical team members. This front-facing role is ideal for entry-level administrative (non-clinical) professionals passionate about customer service in a healthcare setting.

Requirements

• Entry-level administrative (non-clinical) professionals.
• Passionate about customer service in a healthcare setting.

Responsibilities

• Provide non-medical care to contribute to a great patient experience.
• Provide a warm, welcoming first impression by assisting all patients and visitors.
• Facilitate continuous communication with patients, families, team members, and Access Care Staff to improve and expedite patient and family centered care.
• Recognize potential crisis situations.
• Advocate for security involvement when needed.
• Act as a liaison between guests and clinical team members.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed