Guest Services Clerk

Hometown Grocers•Pulaski, WI

6d•Onsite

About The Position

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints. Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; you’ll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length!

Requirements

Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
Ability to process information/merchandise through register system
Ability to communicate with associates and guests
Ability to read, count, and write accurately
Ability to operate all equipment necessary to perform the job
Knowledge of wide range of goods and services of Hometown Grocers
Ability to deal with multiple projects simultaneously
Strong communication, interpersonal, and guest service skills
Should have sound practical judgment of priorities
Interest in helping and working with guests

Responsibilities

Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
Responds to guest inquiries regarding offers, promotions, and events
Adopts the guidelines established by Hometown Grocers to resolve the complaints from guest
Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
Records details of comments, inquiries, complaints, and actions taken
Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
Performs guest verifications, processing orders, applications, forms, and requests
Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
Directs unresolved issues and requests to the appropriate designated resource
Contributes to the maintenance and development of standards, procedures and policies regarding guest service
Support and execute superior guest service
Performs other duties as assigned
Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.