Guest Services Cashier

Churchill Downs Incorporated • Oxford, ME

8d • Onsite

About The Position

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has experienced significant growth since its opening in 2012. The casino offers a variety of gaming options, including 23 table games and over 900 slot machines. The property also features 2 restaurants, the Ox Pub, and Oxford Express, along with a 107-room hotel including 6 suites. The casino's core values of safety, cleanliness, compliance, and friendliness are central to creating a positive experience for team members and guests. Oxford Casino Hotel is committed to continuous learning, growth, and improvement, and seeks to welcome new members to its team.

Requirements

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
• Handles Reward’s Club services including, but not limited to, enrolling new guests into the system, updating guest’s accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Reward’s Club account, and documenting guest concerns brought to their attention.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Reconcile their cash drawer at the end of their shift.
• Establish and maintain professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
• Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs any reasonable, temporary assigned job duties outside of the position’s job description, where, in management’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

Responsibilities

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
• Handles Reward’s Club services including, but not limited to, enrolling new guests into the system, updating guest’s accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Reward’s Club account, and documenting guest concerns brought to their attention.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Reconcile their cash drawer at the end of their shift.
• Establish and maintain professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
• Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs any reasonable, temporary assigned job duties outside of the position’s job description, where, in management’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed