Guest Services Cashier

Rail City Casino•Sparks, NV

3d•Onsite

About The Position

Responsible for providing friendly, excellent service to all internal and external guests at the Guest Services Center. Answers all Casino rewards program questions, encourages rewards program loyalty, and advertises property events, promotions, and prizes. Responsible for conducting guest transactions in an accurate and efficient manner; including exchange of gaming instruments for cash, maintaining the cage cash summary, cage balance sheet, Title 31 MTL log and all paperwork.

Requirements

Minimum six months previous guest service experience and cash handling experience, preferably in a casino, required.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Possess excellent guest relations, communication skills and good organizational skills.
Must be detail oriented and positive team player.
Must possess basic math and computer skills, including Excel.
Must be at least twenty-one (21) years of age.
Must be able to read, write and speak English fluently.
Nevada Gaming Registration

Nice To Haves

Experience with and knowledge of Title 31 preferred.
High school diploma or equivalent preferred.

Responsibilities

Promote property events by making daily announcements.
Assist players as needed including but not limited to: walking players through promotional kiosk, answering questions about promotional activities and rewards, getting new player sign ups.
Greet and welcome all guests in a pleasant and professional manner.
Use company technology to aid in Casino rewards program services.
Actively participate in all marketing endeavors from concept planning to execution of events.
Facilitate property promotions, events, and giveaways.
Provide timely service in a friendly and courteous manner; respond to and resolve guest complaints when able.
Answer guest and team member questions and be knowledgeable about property events and attractions.
Act as emcee for drawings, giveaways and special events when needed.
Maintain accurate records for all guests and accounts to be able to effectively communicate same.
Promote and enroll guests in Truckee Gaming’s One Card rewards program
Perform cash transactions of gaming and monetary instruments.
Maintain confidentiality of all data and guest information.
Maintain accuracy of both cash drawer and all paperwork involved in transactions.
Balance Auxiliary Bank within variance policy standards.
Perform other duties as assigned.