Westerner Days - Guest Services Attendant

Westerner Park • Red Deer, AB

9d • Onsite

About The Position

The Guest Services Attendant supports the coordination of internal activations during Westerner Days, taking place July 15–19, 2026. Reporting to the Tickets Alberta Manager, this role is responsible for providing accurate information, assisting with wayfinding, and delivering a positive guest experience throughout the event. As a key point of contact for guests, the Guest Services Attendant supports the daily operations of the information booth while helping ensure smooth event delivery and high-quality guest service across Westerner Park. The role plays an important part in maintaining the overall quality of Westerner Days and supporting the successful delivery of events at Westerner Park.

Requirements

• High school diploma or equivalent (completed or in progress) preferred.
• Previous customer service experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Excellent customer service skills with a professional and positive attitude.
• Ability to work effectively in fast-paced, high-pressure environments.
• Strong multitasking, problem-solving, and adaptability skills.
• Ability to work independently while also contributing collaboratively within a team environment.
• Availability to work all required shifts during Westerner Days from July 14–19, 2026, including days, evenings, and extended hours as needed based on operational needs.

Nice To Haves

• Post-secondary education in Event Planning, Business Management, or a related field (completed or in progress) is considered an asset.

Responsibilities

• Provide directions, event details, and general assistance to guests to create a safe, fun and exciting environment throughout all fair operation days.
• Answer questions regarding schedules, attractions, amenities, and proactively engage with guests, especially during slower periods.
• Distribute brochures and promote the use of QR codes at Westerner Days for event information.
• Support lost and found procedures, including wristband assistance to patrons.
• Assist with tasks relating to booth setup, cleanliness, and organization during the allotted time of the event.

Benefits

• The opportunity to be part of one of Central Alberta’s largest community events and help create memorable experiences for thousands of guests.
• Gain valuable hands-on experience in a fast-paced, team-oriented environment.
• Get to see the lifecycle of an event and how collaboration can yield a valuable experience for everyone.
• Opportunity to connect with the community and be part of the excitement of Westerner Days at Westerner Park.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED