Guest Services Attendant (Valet/Bellperson) - Part Time

AccorHotel • San Diego, CA

18h • Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Guest Service Attendant. This role involves assisting guests on the front drive, retrieving vehicles efficiently, and helping with luggage and other requests. The Guest Service Attendant is responsible for delivering items to guest rooms, offering professional and friendly service, and ensuring timely luggage transfer. They will also maintain a presence in the lobby, assist arriving and departing guests, and ensure all areas of responsibility are kept neat and clean. A basic knowledge of resort activities and the San Diego area is required.

Requirements

• Previous customer related experience an asset.
• Excellent communication skills and a professional presentation.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• High School graduate or equivalent is preferred.
• Previous experience a plus.
• Must have ability to communicate well both verbally and written.
• Reading and counting is essential.
• Must have a valid California license and clean driving record.
• Excellent communication and guest service skills.
• Must have a basic knowledge of the San Diego area including directions to areas of interest, restaurants and suggested local attractions.
• An aptitude to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is in order to provide a safe environment for themselves and to their coworkers.

Responsibilities

• Assist all guests they come in contact with on the front drive.
• Assist guests with retrieving vehicles efficiently and assist with their luggage as well as other requests as needed.
• Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel.
• Consistently offer professional, friendly and engaging service.
• Ensure the timely and efficient transfer of luggage to and from the guest’s room.
• To ensure the guest is familiar with their room upon arrival i.e. temperature control.
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests.
• Assist with luggage for arriving and departing guests as needed.
• Responsible for ensuring all guests arriving by vehicle on the front drive or departing from the main building are assisted.
• Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues.
• Have a basic knowledge of resort activities is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing.

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays across Fairmont & Raffles properties
• Special dining and wellness discounts
• Complimentary Meals
• Complimentary on-site parking
• Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.
• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays
• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED