Guest Services Attendant (Bell Attendant) - Casual

Four Seasons Hotels and Resorts•Lanai City, HI

1d•Onsite

About The Position

The Guest Services Attendant serves as a welcoming ambassador for all arriving and departing guests, creating a strong and lasting first impression of the hotel. This role recognizes VIP and returning guests, assists with vehicle parking, luggage handling, and guest transportation, and ensures seamless delivery of luggage, packages, and messages to and from guest rooms.

Requirements

Successful candidate must possess legal work authorization in United States
Holidays and weekends availability is required.
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
Hawaii Driver’s License and Abstract is required for this role
Ability to stand for extended periods, lift up to 100lbs, and push/pull as needed during shifts

Responsibilities

Greet guests upon arrival and escort them to their rooms, ensuring a warm and welcoming experience
Deliver luggage to guest rooms at check‑in and retrieve luggage upon departure, transporting items to storage areas or the front drive as needed
Maintain accurate records of all luggage deliveries and pick‑ups
Acknowledge and greet all guests passing through the lobby, proactively offering assistance
Handle all guest interactions with professionalism and genuine hospitality, responding to inquiries regarding hotel services, hours of operation, events, directions, and key personnel
Accommodate special requests whenever possible and assist in resolving guest concerns to ensure satisfaction
Perform guest and hotel errands, including off‑property travel when required
Provide safe, comfortable transportation for guests using hotel vehicles
Ensure assigned vehicle is clean, in good working condition, and fully stocked with required amenities such as bottled water