Guest Services Associate (Part Time)

Meow Wolf•Las Vegas, NV

1d•Onsite

About The Position

Meow Wolf opens portals of possibility. Come as you are! We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world. We share a strong commitment to Belonging through our values of: Collaborative Creativity: We believe the act of creating together amplifies possibilities. Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery. Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong. Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in. Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art. If this all sounds like YOU, read on…. Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.

Requirements

Strong service skills and welcoming demeanor required
Communicate with others to exchange information
Embody Meow Wolf customer service expectations to enhance guest’s experience
Learn and operate ticketing and point of sale systems
Follow and enforce safety rules
Maintain composure in stressful situations
Adaptable to changes in a fast-paced work environment
An interest in the arts
Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
Must be 18 years of age or older at time of hire

Nice To Haves

Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
Prior experience with point-of-sale systems
Bilingual, especially but not limited to English and Spanish

Responsibilities

Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more
Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry
Process ticketing and merchandise transactions
Monitor objects and props within the exhibition to ensure proper placement and functionality
Provide guests with information about the interactive experience, narrative, and contributing artists
Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times
Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty
Fulfill other duties as required or directed by management