Guest Services Associate (Part-Time)

Healthy Living • Saratoga Springs, NY

just now • Onsite

About The Position

This position is part-time and focuses on hospitality, connecting, serving, listening, and operating in a super busy, high-energy part of the store. The Guest Services team is considered the heartbeat of the store, working with a dedicated, skilled, and caring group of people whose job is to provide the very best care to guests and communicate effectively with the entire staff, keeping them informed on all guest issues.

Requirements

• Make Someone’s Day: Bring genuine enthusiasm, help others (staff and guests), see getting to “yes” as a super-fun challenge, readily and freely interact with every guest, make guests leave happier, use positive energy to uplift teammates, smile.
• Move fast and be thorough: Work with a purposeful sense of urgency, achieve excellence in job to complete tasks quickly, efficiently, and with great skill, remember to look up and connect with each guest, love getting the job done and doing it well.
• Create a team people want to stay on: Contribute genuine, positive energy to an upbeat, effective team, treat teammates with respect and kindness, offer empathy and an open ear, bring special skills and value others’ skills and talents.
• Show Up: Show up to work, be fully present for teammates, guests, and trade partners, be a reliable, invested member of the team, bring authentic, positive energy, care deeply.
• “What can I do?”: Proactively ask “What can I do?” and “How can I help?”, recognize the collective goal, anticipate the needs of coworkers and guests.
• Come with a solution: Identify pain points in systems and offer solutions, think outside the box, be creative in solving problems, adapt to change with grace, speak up and communicate needs.
• Own it: Hold self accountable and be accountable to teammates, ask “What can I do to help fix it?” when issues arise, celebrate successes, be attentive to details.
• Seek knowledge: Love learning and be naturally curious, embrace feedback as an opportunity to improve, reflect deeply on feedback and evaluate own performance, be personally fulfilled by helping others grow, love taking on new challenges and opportunities to learn.

Responsibilities

• Provide outstanding service and hospitality to our guests by answering and fielding all inquiries and issues in a professional, caring, and timely manner
• Communicate effectively with all guests and staff and stay up-to-date on many aspects of the store’s operations
• Hold basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change

Benefits

• Staff discounts: 50% off Hot Bar, 10% off beer, 20% off wine, 30% off Wellness supplements and 20% off everything else in the store.
• Angel Food program: HL staff receives all products that cannot be sold, but that are fine to eat, with quantities varying daily.
• 56 hours accrued sick time
• Opportunities to earn Healthy Living gift cards for appreciating other staff, carpooling, and much more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees