Guest Services Associate (Overnight), Arleta, Ca

National Health Foundation•Los Angeles, CA

7d•Onsite

About The Position

A Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect. The Guest Services Associate will ensure the safety and security of a recuperative care facility, conduct daily facility and equipment inspections, and perform room checks throughout the day. This role involves performing guest intake responsibilities, including greeting guests and providing orientations to program guidelines, and developing rapport with guests to garner feedback. The associate will also create, lead, and/or implement engagement activities, build rapport and trust through constant engagement, and attend to guest requests. Additionally, the role requires assisting nursing, social services, and external partners with guest appointments, helping management maintain accurate bed availability and documentation, and assisting with supplies inventory checks. Accurate record-keeping, including daily shift notes, incident reports, and Emergency Action Plan drills, is essential. The associate must respond to and provide positive intervention for guest concerns and attend all required meetings and training, such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI. Other duties include performing laundry, boutique, and mealtime duties, and housekeeping services in the absence of the environmental site associate. Flexibility to adapt to schedule changes and work additional shifts is necessary, as is modeling a positive professional image and adhering to the organization's dress code. The associate will perform additional assignments as needed and always follow NHF policies and procedures.

Requirements

Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
Ability to perform and prioritize multiple tasks effectively and efficiently.
Must be able to work a schedule with five (5) eight (8) hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
TB test required.
Fingerprint live scan /background required.

Nice To Haves

Current BLS certification preferred, but not required.
Bi-lingual in Spanish Preferred.

Responsibilities

Ensure safety and security of recuperative care facility.
Conduct daily facility and equipment inspections.
Conduct constant room checks throughout the day.
Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
Develop rapport with guests and garner guest feedback.
Create, lead, and/or implement engagement activities with our guests, when applicable.
Build rapport and trust with our guests through constant engagement and checking in.
Attend to our guests’ requests.
Assist nursing, social services and external partners with guest appointments on-site or check ins.
Assist management in accurately maintaining bed availability and documentation.
Assist Lead staff or Program Management with supplies inventory check/ log.
Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
Respond to and provide positive intervention encounters for guest concerns.
Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services.
Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
Must model and project a positive professional image and adhere to the organization dress code.
Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
Always follow NHF policies and procedures.