Guest Services Associate (Overnight), Arleta, Ca

National Health Foundation•Arleta, CA

7d•Onsite

About The Position

The Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect. This role ensures the safety and security of the recuperative care facility, conducts daily inspections, and performs guest intake responsibilities. The associate will develop rapport with guests, lead engagement activities, and attend to guest requests. They will also assist nursing, social services, and external partners with guest appointments, maintain documentation, and manage supplies inventory. Accurate record-keeping, including daily shift notes and incident reports, is essential. The role requires responding to guest concerns with positive intervention and attending all required meetings and trainings, such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI. Additionally, the associate will perform laundry, boutique, and mealtime duties, and housekeeping services in the absence of the environmental site associate. Flexibility to adapt to schedule changes and work additional shifts is necessary, as is modeling a positive professional image and adhering to the organization's dress code. The position may involve additional assignments to meet facility needs.

Requirements

Ability to perform and prioritize multiple tasks effectively and efficiently.
Must be able to work a schedule with five (5) eight (8) hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
TB test required.
Fingerprint live scan /background required.

Nice To Haves

Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment.
Current BLS certification preferred, but not required.
Bi-lingual in Spanish Preferred.

Responsibilities

Ensure safety and security of recuperative care facility.
Conduct daily facility and equipment inspections.
Conduct constant room checks throughout the day.
Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable.
Develop rapport with guests and garner guest feedback.
Create, lead, and/or implement engagement activities with our guests, when applicable.
Build rapport and trust with our guests through constant engagement and checking in.
Attend to our guests’ requests.
Assist nursing, social services and external partners with guest appointments on-site or check ins.
Assist management in accurately maintaining bed availability and documentation.
Assist Lead staff or Program Management with supplies inventory check/ log.
Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
Respond to and provide positive intervention encounters for guest concerns.
Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services.
Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
Must model and project a positive professional image and adhere to the organization dress code.
Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
Always follow NHF policies and procedures.