Guest Services Associate
Harmons•Santa Clara, UT
•Onsite
About The Position
The purpose of this position is to ensure Harmons’ customers leave the store with a positive experience. This person will be processing refunds, answering phones, providing postal services, filling balloon orders, and registering Foodie Club Cards, etc. This person will also provide exceptional customer service.
Requirements
- Basic math skills used for making change
- 10-key skills
- Ability to interpret policies and procedures
- Excellent organization and planning skills
- Must possess solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
- Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
- Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
- Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
- Ability to work weekends, evenings, and holidays
- grasp, push, pull, carry, stoop, twist, crouch, and reach
- perform tasks requiring repetitive motion and eye, hand, and foot coordination
- hear and respond to customer inquiries
- standing, walking, and bending throughout the entire workday
- ability to maneuver heavy objects weighing up to 30 pounds from location to location
Nice To Haves
- A high school diploma or GED preferred
Responsibilities
- Ensures the cleanliness and sanitation of all Guest Services areas
- Stocks Guest Services with needed supplies
- Processes refunds
- Performs a full range of postal services
- Answers phones, sends, and receives faxes, makes copies
- Registers Foodie Club Cards and trouble shoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly
- Sells balloons, UTA passes, movie tickets, etc.
- Provides and tracks shrink guns and bean hats to associates
- Scans items as quickly and accurately
- Ensures pricing accuracy for items that are scanned
- Handles money and gives accurate change to ensure a balanced till at the end of their shift
- Provides exceptional customer service to every customer
- Answers customer questions and assists customers with finding items throughout the store
- Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
- Assists as needed to ensure the success of the store as a whole
- Assists with “go-backs.”
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
