Guest Services Associate

Hulsing Hotels/ Earth Fare / Accucare • Kansas City, MO

1d • Onsite

About The Position

The Best Western Plus Kansas City Sports Complex is seeking a Guest Service Associate to join their team. This role is ideal for an energetic individual who enjoys making a positive impact on guests' days. As the first point of contact, the Guest Service Associate will be responsible for curating the Kansas City experience for visitors, ensuring a warm and seamless welcome. The position is located just steps away from major sports venues, requiring a "game-day" enthusiasm in the lobby every day.

Requirements

• Maintain a friendly and professional demeanor, even when the lobby gets busy.
• Pro at capturing accurate information and handling guest payments securely.
• Ability to turn a quick inquiry into a helpful, professional conversation.
• Comfortable with technology and ready to learn new promotions, rate packages, and brand standards.
• A High School diploma (or equivalent) is required.
• Have a zen approach to busy shifts. Whether it’s a sold-out game night or a complex guest request, you stay calm, professional, and focused on finding a win-win solution.
• Show initiative by anticipating needs—like prepping keys for a large group arrival or refreshing the coffee station before it runs low—to keep the front desk running like a well-oiled machine.
• View guest objections not as a hurdle, but as an opportunity to turn a frustrated traveler into a loyal fan of our hotel.

Nice To Haves

• Previous experience in hospitality or a high-touch customer service role is a major plus.

Responsibilities

• Provide insider info on the best BBQ spots, the easiest stadium routes, and must-see KC attractions.
• Master our front desk systems to handle reservations, check-ins, and payments with speed and accuracy.
• Anticipate guest needs—from tracking down a missing package to ensuring a V.I.P. request is executed perfectly.
• Uphold the high standards of the Best Western Plus brand while adding your own personal touch of midwestern hospitality.
• Complete shift checklists and collaborate with housekeeping and maintenance to ensure the hotel is always "stadium-ready."

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees