Guest Services Associate - Overnight - Multi-Resort

Travel + Leisure Co.•Orlando, FL

6d•Onsite

About The Position

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. This position will work 2 days at each location: Monday/Tuesday at Cypress Palms and Saturday/Sunday at Kingstown Reef with option to work an additional day at Kingstown Reef. The typical schedule will be: 11:00pm - 7:00am, 32-40 hours total a week. Schedule flexibility is a plus. Pay is $18/hour for this Third Shift position.

Requirements

Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.

Responsibilities

Bring smiles to guests from around the world by providing warm welcomes.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Process cash and credit card transactions strictly following established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.