Guest Services Associate

Clearwater Marine Aquarium•Clearwater, FL

17d•Onsite

About The Position

Responsible for generating new business revenue through sales of tickets, programs, tours and annual passes. The preferred candidate is a competitive, fun and experienced sales professional who possesses the ability to maintain a professional attitude and maximizes opportunities to increase sales revenue while providing a superior guest experience.

Requirements

Cash handling experience required.
Computer experience or an ability to learn computer programs.
Experience with various POS software, printers and validators.
Possess a team-oriented mindset
Demonstrated track record of customer service and communication skills.
Proven track record of handling inbound calls, and assisting guest with general information and advanced sales.
Must be organized, flexible and able to deal with various personalities.
Demonstrated ability to perceive and react to the needs of others.
Ability to multi-task in high pressure situations
Proven experience in interacting with guests and performing computer sales functions at the same time.
Experience in handling high volumes of customer interaction while communicating in a professional manner.
Ability to work days, nights, weekends and holidays as needed.

Nice To Haves

Experience with KMIT software a plus.

Responsibilities

Welcome guests into the aquarium while processing admission and advanced sales, while providing additional information requested by the guest.
Provide directional support for guest looking to purchase tickets.
Assist guest with planning of their visit, including providing information on tours and experiences.
Provide support with guest queue lines.
Meet or exceed established daily, weekly, monthly and annual sales goals with a primary focus on upselling programs, tours, and memberships.
An understanding of all programs available to the guest.
Ask open ended questions to have the guest expand on their goals and objectives in visiting CMA.
Use active listening to understand what the guest wants and needs.
Make suitable product recommendations to meet guest needs and business objectives to upsell programs.
Involve verbal and non-verbal communication to create an exceptional guest and staff experience.
Knowledge of different membership levels, donations, pavers and plaques.
Knowledge of CMA’s website with the ability to navigate and guide callers to various sections based on their desired needs.
Provide a superior level of customer service to all guests.
Check in groups, members and advanced sales groups.
Follow company and department policies and procedures.
Participate in trainings as required.
Provide support when needed by working in all Guest Service positions.
Other duties as assigned.