Guest Services Associate (Part-time)

uss midway museum•San Diego, CA

8d•Onsite

About The Position

The USS Midway Museum is America’s most-visited historic floating ship museum. It is dedicated to preserving the legacy and contributions of naval aviation as well as honoring those who serve America in uniform. It is the top-rated attraction in San Diego and hosts more than 1,000,000 visitors annually. Located in downtown San Diego, it is open 363 days a year. The most visited aircraft carrier museum, the USS Midway Museum, is looking for friendly part-time guest service associates to be make lasting impressions with all our guests onboard.

Requirements

High School diploma or GED equivalent
1+ years of customer service experience
Demonstrated excellence in guest service, with a friendly and approachable demeanor
Comfortable and confident engaging with guests throughout the day
Dependable and punctual, with a strong commitment to arriving on time as scheduled
Reliable transportation required to ensure consistent attendance
Collaborative team player who works effectively and respectfully with others

Nice To Haves

Bilingual proficiency in any language strongly desired
Prior experience in a high-volume guest service environment (e.g., theme parks, attractions, or ride operations)

Responsibilities

Serve as the first point of contact for all visitors by offering a warm, friendly welcome as guests enter the museum.
Set a positive tone for the visitor experience by providing general orientation, answering basic questions, and directing guests to ticketing, exhibits, or amenities as needed.
Proactively ensure each guest receives an audio tour device in an efficient and organized manner.
Clearly explain how to operate the audio tour equipment, including volume control, navigation, and any accessibility features.
Confirm that guests feel comfortable using the audio tour device before they proceed into the exhibits and troubleshoot any issues as they arise.
Collect audio tour devices from guests as they exit the museum, confirming all equipment is returned in good condition.
Thank each guest sincerely for their visit and invite them to return.
Be prepared to answer final questions, provide additional information about exhibits or upcoming events, and ensure devices are properly sanitized and prepared for the next use in accordance with cleanliness standards.