Guest Services Associate | Part Time

American Youth Hostels•Sacramento, CA

8d•Onsite

About The Position

HI USA Sacramento Hostel is seeking a part-time Guest Service Associate to create a welcoming atmosphere and ensure the reception desk runs smoothly and efficiently. This role involves interacting with travelers from around the world and requires availability for a variety of shifts, including evenings, overnights, weekends, and holidays. The position is part-time with a pay rate of $17 per hour, plus a $1 shift differential for overnight shifts. The schedule will primarily consist of PM shifts on Saturdays and Sundays, but flexibility is required.

Requirements

High school diploma or GED
Excellent communication skills and ability to handle cash accurately
Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
Ability to multi-task in a fast-paced environment and work independently or as part of a team
Computer literacy (WINXP, MS Word, Excel, Outlook)
Willingness to work a flexible schedule, including evenings, overnights, weekends, and holidays
Regularly required to sit, use hands and arms
Frequently required to stand, walk, talk, and hear
Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus

Nice To Haves

Customer service experience
Hostelling experience
Ability to speak a second language
First aid and CPR certification (training can be provided)

Responsibilities

Welcome, register, orient, and supervise guests, providing group orientations mindful of cultural differences and language barriers.
Take reservations by telephone, e-mail, or online efficiently and accurately.
Conduct hostel tours and encourage guest feedback.
Follow procedures to ensure the security and safety of the hostel, property, guests, and employees.
Maintain all shift reports, logs, and daily paperwork accurately, including records of overnight fees, sales, and rentals.
Perform laundry, cleaning, bookkeeping, food preparation, and other necessary tasks.
Promote HI memberships and provide information about the hostel and local area to guests and visitors.
Uphold the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.”
Represent HI USA and the hostel positively to guests, callers, and local officials.
Provide overnight, on-call assistance in emergencies.
Perform other duties or projects as assigned by hostel management.