Guest Services Associate (On-Call)
About The Position
People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. We are looking for a customer-service-focused individual for our On-Call Guest Services Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.
Requirements
- 1 year of front desk associate experience
- Strong computer skills and Microsoft Office experience
- Strong experience working as a part of a team
- Experience working with people from diverse cultural and socio-economic backgrounds
Nice To Haves
- 2 years of college experience preferred
- Experience working with families or individuals experiencing homelessness preferred
- Knowledge of Hennepin County shelter system preferred
Responsibilities
- Contribute to warm and friendly environment by greeting and providing great hospitality to guests
- Process guest intake, voucher renewals, and audit report paperwork
- Respond to guests’ request for information and necessities
- Answers telephone and relays messages for guests
- Understand and follow all front desk policies and procedures in order to provide excellent guest service
- Performs stocking and cleaning responsibilities as needed for shift
Benefits
- $25.00 hourly
- On-Call
- 401(k) with employer contribution at 6 months.
- Reduced cost parking or metro pass.
- Financial wellness benefit.
- The chance to make a real difference in the community.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
