Guest Services Associate

Children’s Museum of Manhattan•New York, NY

9d•Onsite

About The Position

The Guest Services Associate warmly welcomes our guests by providing exceptional customer service in our front-facing roles in the lobby at the museum such as Admissions, Coat & Stroller Check, and the Museum Store.

Requirements

High school diploma or equivalent required.
Previous customer service or guest facing experience in a similar role is strongly preferred.
Must be comfortable with Technology, POS systems, cash handling, and basic transaction procedures.
Must be punctual, dependable and have a positive can-do attitude.
Ability to maintain a welcoming environment for all guests.
Excellent communication skills and maintain a professional demeanor, at all times.
Team members should be comfortable being on their feet for long periods as well as lifting items such as strollers and boxes under 50 lb.

Responsibilities

Maintain the ability to communicate effectively and professionally with colleagues, management, and guests in a positive and welcoming manner.
Welcome guests with a warm smile and friendly attitude!
Effectively communicate CMOM’s policies to guests in a courteous manner and remain knowledgeable of programs and activities to proactively inform guests.
Process ticket sales, memberships, and transactions quickly and accurately using the POS system.
Check in guests, verify tickets, and help make their visit seamless.
Answer phones and direct calls as needed.
Keep the gift shop looking great—operate the register, organize shelves, and restock merchandise.
Efficiently manage stroller and coat check, using technology to keep items secure.
Maintain a clean, organized space to ensure a smooth and enjoyable experience for all!
Other tasks as assigned by supervisor.