Guest Services Associate | Full Time | Overnight

American Youth Hostels•New York, NY

25d•Onsite

About The Position

Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side, as a full-time overnight Guest Service Associate. This role is crucial in creating a welcoming atmosphere and ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. The position involves interacting with travelers from all over the world and welcoming them to the city.

Requirements

High school diploma or GED
Excellent communication skills and ability to handle cash accurately
Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
Ability to multi-task in a fast-paced environment and work independently or as part of a team
Computer literacy (WINXP, MS Word, Excel, Outlook)
Willingness to work evenings, weekends, and holidays as required

Nice To Haves

Customer service experience
Hostelling experience
Ability to speak a second language
First aid and CPR certification (training can be provided)

Responsibilities

Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
Handle individual and group reservations via telephone, email, or online
Conduct hostel tours and gather guest feedback
Follow procedures to ensure the security and safety of the hostel, guests, and staff
Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
Provide information on HI memberships, the hostel, and local area to guests
Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
Positively represent HI USA to guests, callers, and local officials
Provide overnight, on-call assistance for emergencies
Perform other duties as assigned by management