Guest Services Associate | Full Time | Overnight

American Youth HostelsSan Francisco, CA
Onsite

About The Position

Join Hostelling International USA at our Fisherman's Wharf hostel, located along the Bay on San Francisco’s north side. We are currently accepting applications for a full time overnight Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

Requirements

  • High school diploma or GED
  • Excellent communication skills and ability to handle cash accurately
  • Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
  • Ability to multi-task in a fast-paced environment and work independently or as part of a team
  • Computer literacy (WINXP, MS Word, Excel, Outlook)
  • Willingness to work evenings, weekends, and holidays as required

Nice To Haves

  • Customer service experience
  • Hostelling experience
  • Ability to speak a second language
  • First aid and CPR certification (training can be provided)

Responsibilities

  • Welcome, register, orient, and supervise guests, providing guest orientations with cultural sensitivity
  • Handle individual and group reservations via telephone, email, or online
  • Conduct hostel tours and gather guest feedback
  • Follow procedures to ensure the security and safety of the hostel, guests, and staff
  • Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
  • Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
  • Provide information on HI memberships, the hostel, and local area to guests
  • Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
  • Positively represent HI USA to guests, callers, and local officials
  • Provide on-call assistance for emergencies
  • Perform other duties as assigned by management

Benefits

  • Medical
  • dental
  • vision
  • disability
  • vacation
  • sick leave
  • 403b with company match
  • Free stays at other HI USA hostels (subject to availability)
  • Discounts on hundreds of brands
  • On-the-job training
  • Opportunities for growth within HI USA
  • Friendly and inclusive work environment
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service