Guest Services Associate | Part Time | Santa Monica

American Youth Hostels•Santa Monica, CA

9d•$19 - $20•Onsite

About The Position

Join HI USA at our Santa Monica hostel, located on vibrant 2nd Street! We are currently accepting applications for a part-time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring guest interactions and the reception desk run smoothly, efficiently, and in accordance with hostel policy. This position requires flexible availability. Ideal candidates are available to work a variety of shifts throughout the week, including both AM and PM shifts, as well as weekends and holidays as needed.

Requirements

High school diploma or GED
Excellent communication skills and ability to handle cash accurately
Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
Ability to multi-task in a fast-paced environment and work independently or as part of a team
Computer literacy (WINXP, MS Word, Excel, Outlook)
Willingness to work evenings, weekends, and holidays as required
Regularly required to sit, use hands and arms
Frequently required to stand, walk, talk, and hear
Occasionally required to climb or balance
Must be able to lift and move up to 50 pounds
Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
Noise level in the work environment is usually moderate
Requires the ability to work at a computer and view a screen for extended periods of time

Nice To Haves

Customer service experience
Hostelling experience
Ability to speak a second language
First aid and CPR certification (training can be provided)

Responsibilities

Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
Handle individual and group reservations via telephone, email, or online
Conduct hostel tours and gather guest feedback
Follow procedures to ensure the security and safety of the hostel, guests, and staff
Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
Provide information on HI memberships, the hostel, and local area to guests
Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
Positively represent HI USA to guests, callers, and local officials
Provide overnight, on-call assistance for emergencies
Perform other duties as assigned by management