Guest Services Associate | Part Time Overnight | Santa Monica
About The Position
Join HI USA at our Santa Monica hostel, located on vibrant 2nd Street! We are currently accepting applications for a part-time overnight Guest Service Associate. This position works overnight shifts on Tuesday, Wednesday, and Saturday from 10:15 PM to 6:15 AM and plays a crucial role in creating a welcoming atmosphere while ensuring guest interactions and the reception desk run smoothly, efficiently, and in accordance with hostel policy. At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.
Requirements
- High school diploma or GED
- Excellent communication skills and ability to handle cash accurately
- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
- Ability to multi-task in a fast-paced environment and work independently or as part of a team
- Computer literacy (WINXP, MS Word, Excel, Outlook)
- Willingness to work evenings, weekends, and holidays as required
Nice To Haves
- Customer service experience
- Hostelling experience
- Ability to speak a second language
- First aid and CPR certification (training can be provided)
Responsibilities
- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity
- Handle individual and group reservations via telephone, email, or online
- Conduct hostel tours and gather guest feedback
- Follow procedures to ensure the security and safety of the hostel, guests, and staff
- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals
- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation
- Provide information on HI memberships, the hostel, and local area to guests
- Promote HI USA's mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
- Positively represent HI USA to guests, callers, and local officials
- Provide overnight, on-call assistance for emergencies
- Perform other duties as assigned by management
Benefits
- Vacation
- Sick leave
- Free parking
- Free stays at other HI USA hostels (subject to availability)
- Discounts on hundreds of brands
- On-the-job training
- Opportunities for growth within HI USA
- Friendly and inclusive work environment
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
