Guest Services Associate

Synergy Wellness Center•Hudson, MA

6d•Onsite

About The Position

Synergy Wellness Center is seeking two Guest Services Associates to join their team in Hudson. This is a part-time regular position, approximately 9-16 hours per week, with the potential for additional hours. The role involves ensuring the accurate and timely execution of day-to-day operations and customer service needs to support managers, staff, and clients. The ideal candidates will possess a positive attitude, a calm demeanor, flexibility, and the ability to remain composed in a dynamic environment. Trustworthiness, reliability, and clear communication skills are essential.

Requirements

Associate degree preferred.
Previous work experience in customer service and sales
Prior work experience in a medical or wellness environment is a plus
Previous experience working as a receptionist or in a role where answering phones was a responsibility.
Strong verbal and written communication and interpersonal skills.
Proficiency with basic technology including internet, email, Microsoft Office and Google Workspace, data entry, printing, scanning, faxing, and uploading documents, along with the willingness and ability to learn new technology skills and platforms.
Warm, friendly and thoughtful demeanor to facilitate exemplary customer service in a fast-paced environment.
Demonstrated openness to feedback and flexibility to adjust strategies as needed.
Ability to respond with flexibility, grace, and calm regarding customer issues and/or process changes.
Strong detail and organizational skills with an ability to prioritize, meet deadlines and follow through.
Trustworthy and able to handle confidential employee and client information; experience working in a position where HIPAA was important is a plus.
Desire to work in an innovative, holistic company, in an environment with a team who are committed to wellness.

Nice To Haves

Associate degree preferred.
Prior work experience in a medical or wellness environment is a plus
Experience working in a position where HIPAA was important is a plus.

Responsibilities

Engages and connects with Synergy clients, guests and staff by providing exceptional customer service.
Fosters an atmosphere of caring and wellness while sharing in-depth knowledge of Synergy’s services, current promotions, events, membership options, etc.
Conveys messages consistently across various communication channels in a timely, clear and concise manner to all clients and departments.
Assists with managing facilities by setting up rooms, tracking supplies, making sure rooms are booked correctly and communicating needs.
Monitors client forms, all communication channels, classes, workshops, appointments, and responds to situations.
Processes all transactions correctly and efficiently, using several online platforms including Google Workspace, Mindbody, Asana and Jane.
Assists with other projects and duties as assigned.