Guest Services Associate

MasterBUILT Hotels Ltd. • Summerside, PE

2d • Onsite

About The Position

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. They must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue. This is a full-time position.

Requirements

• 1-2 years of experience in a customer service-oriented role
• Familiar with general office equipment such as photocopiers, scanners etc.
• Ability to demonstrate being a team player
• Excellent communication and interpersonal skills
• A fun, positive attitude with a sense of humour
• Legal entitlement to work in Canada is required.

Nice To Haves

• Previous hospitality experience an asset

Responsibilities

• Perform check-ins and checkouts, paying special attention to accuracy and detail
• Ensure each guest has received exceptional service
• Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
• Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
• Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
• Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
• Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
• Maintain cleanliness of workspace
• Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash

Benefits

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED