Guest Services Associate - Part-time
About The Position
The historic Fulton Theatre, built in 1852, is a professional regional theatre company housed in a National Historic Landmark building located in downtown Lancaster, Pennsylvania. The Fulton’s mission is to create and produce exceptional theatre that moves the collective soul of our community and honors our national historic landmark. The Fulton Theatre produces a mix of comedies, dramas and musicals, employing the talents of professional directors, designers, playwrights from across the country. The Fulton also offers classes for children, teens and adults as well as numerous community engagement programs across the region. The Guest Services Associate will create positive relationships with customers; discover their needs and wants as they relate to Fulton Theatre’s events, subscriptions and related products and services.
Requirements
- High School Diploma - or the equivalent (for example, GED)
- Sales and Customer Service Experience
- Computer proficiency; experience with Microsoft Office and G-Suite
- Excellent verbal and written communication skills, including ability to effectively communicate with customers
- Excellent customer service skills
- Ability to perform in a fast-paced, multiple demand work environment, while maintaining a positive attitude
- Strong organizational skills and attention to detail
Nice To Haves
- Tessitura or a similar CRM system experience preferred
Responsibilities
- Provide all guests a positive first impression by offering superior guest service
- Address customers enthusiastically, politely and professionally; answer all inquiries thoroughly and accurately
- Follows established “11 Steps to Complete a Reservation”; cross sells Fulton Theatre subscriptions, shows and products; uses approved scripted responses when answering questions and providing information and has thorough knowledge of the Fulton Theatre’s location, facilities, events and policies
- Maintain positive, enthusiastic and professional communication with customer throughout all contact, including inbound and outbound calls and face-to-face interactions at the Box Office Window
- Cross promotes other Fulton Theatre products, including events and subscriptions
- Serve as guest services reservationist and perform all duties relating to the ticket purchasing process
- Receive and process orders for theatre tickets and utilize the Tessitura ticketing system to create individual show ticket reservations
- Print tickets, process ticket orders, copy, sort, file and mail order confirmations.
- Process ticket exchanges and other ticket requests
- Professionally conduct cash, check and credit card transactions. Accurately balance cash drawer at the beginning and end of each shift
- Understands and adheres to the Guest Services and Fulton Theatre’s policies and procedures
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
