Guest Services Associate - Weekend Overnight

American Youth Hostels•San Diego, CA

5d•$0 - $18•Onsite

About The Position

Join Hostelling International USA at our vibrant downtown San Diego hostel as a part-time Guest Service Associate. This role is crucial in creating a welcoming atmosphere and ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. The position involves interacting with travelers from around the world and welcoming them to the city.

Requirements

High school diploma or GED
Customer service experience, excellent communication skills and ability to handle cash accurately
Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies
Ability to multi-task in a fast-paced environment and work independently or as part of a team
Computer literacy (WINXP, MS Word, Excel, Outlook)
Willingness to work evenings, weekends, and holidays as required

Nice To Haves

Hostelling experience
Ability to speak a second language
First aid and CPR certification (training can be provided)

Responsibilities

Welcome, register, and orient guests with cultural sensitivity and address language barriers.
Manage reservations via phone, email, and online platforms efficiently and warmly.
Conduct informative hostel tours.
Solicit and manage guest feedback to enhance their experience.
Ensure hostel security, including guests' and property safety, adhering to procedures.
Maintain accurate shift reports, logs, and daily paperwork, including financial transactions.
Perform various tasks such as laundry, cleaning, bookkeeping, and food preparation.
Promote HI USA, local area attractions, and hostel facilities in person, by phone, and via email.
Promote the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
Uphold a positive representation of HI USA to guests, callers, and local authorities.
Complete additional tasks or projects assigned by hostel management.