Guest Services Assistant (7548)

The Salvation Army•Starke, FL

11d•Onsite

About The Position

This position is responsible for cleaning, setting up, and servicing conference space and guest activity areas. The Guest Services Assistant serves as a host for guest groups, maintains excellent interpersonal skills, and provides professional and cheerful customer service communications. This role involves assisting with recreational activities and may require working evenings and weekends on a consistent basis.

Requirements

Ability to meet attendance requirements.
Ability to lead potential users in tours of the camp facilities.
Ability to drive a golf cart.
Ability to read, write, and communicate the English language effectively.
Ability to work under the pressure of deadlines and time constraints.
Ability to perform strenuous, heavy work involving the lifting and carrying of heavy objects.
Ability to perform continuous walking, stooping, standing, and some climbing.
Duties require frequent periods of physical mobility including but not limited to standing, walking, climbing, stooping, squatting, and lifting.
Physical duties may be relieved by brief or occasional periods of sitting.
Extensive amount of physical effort required associated with lifting, moving, and carrying heavy objects (more than 50 lbs.) frequently.
High School diploma or G.E.D.
Two years’ experience in camping ministry and/or hospitality related industry including experience leading the work of others, OR Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
Valid State Driver’s License required with the ability to meet Salvation Army driving requirements for insurance purposes and remain qualified to drive a Salvation Army vehicle throughout the course of employment in this position.

Nice To Haves

Some Saturdays and evenings may be required for special events.

Responsibilities

Ensures set ups are completed for conference areas.
Sets up and operates AV / sound / lighting.
Ensures all light bulbs are in working order and replaces them as necessary.
Participates in facility housekeeping to ensure meeting and activity areas are properly cleaned and maintained.
Cleans public restrooms and replenishes supplies.
Empties trash cans regularly in meeting rooms and public areas.
Performs floor care and floor maintenance.
May open and/or close buildings as scheduled at the beginning and conclusion of events.
Serves as host for groups with direction from the Guest Services Manager.
Coordinates and oversees the provision of all group needs.
Acts as the face of the organization to ensure all groups are fully satisfied with their experience.
Coordinates activities with multiple groups.
Assists with recreational activities as needed.
Works evenings and weekends on a consistent basis.