Guest Services Assistant Department Manager

Festival Foods • Mount Pleasant, WI

2d • Onsite

About The Position

The Guest Services Assistant Department Manager helps create a welcoming atmosphere and ensures guests receive helpful, professional service. The role assists the Guest Services Manager with department operations, leads the team when the manager is absent, and supports associate training and development. It oversees daily guest services activities, scheduling, staffing, productivity, quality standards, policy compliance, cleanliness, and accurate reporting in a fast-paced retail grocery environment. This is a full-time position in Mount Pleasant, Wisconsin, with a schedule that includes mornings, afternoons, evenings, weekends, and holidays as needed.

Requirements

• At least 1 year of leadership or supervisory experience in retail, a restaurant, or a front desk environment, or an equivalent combination of education and experience.
• High school education.
• Ability to communicate effectively and problem-solve with guests and team members.
• Passion for training, educating, and developing team members.
• Strong planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.
• Knowledge of safety requirements and company safety policies.
• Ability to work varied hours and days, including mornings, afternoons, evenings, weekends, and holidays as needed.
• Ability to stand in one place for long periods, bend, stoop, and kneel regularly; perform a full range of upper-body motion and repetitive tasks; and work in areas that may be exposed to extreme temperatures.

Responsibilities

• Provide excellent guest service, including greeting guests, answering questions, and addressing concerns professionally.
• Assist the Guest Services Manager with department operations and ensure company policies, procedures, and goals are followed; lead the team when the manager is absent.
• Train and develop associates, conduct onboarding and training sessions, and help key team members advance within the company.
• Oversee daily guest services activities, delegate tasks, and manage team priorities to support a positive guest experience and productivity.
• Create schedules using labor tools and adjust staffing levels according to guest traffic and item counts.
• Ensure quality standards and quantity expectations are met, including expectations of 100% by 10 a.m. and 5 p.m.
• Enforce company policies, including timekeeping accuracy and guest services protocols.
• Ensure department cleanliness, maintenance, and sanitation.
• Collaborate with Bookkeeping, Loss Prevention (Asset Protection), and management to maintain reporting accuracy and follow up on discrepancies, including disciplinary actions.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program and LEAPCare Care Coaches offering confidential support.
• 401(k) retirement savings plan with an annual discretionary company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED