Guest Services Assistant Department Manager

Festival Foods • Mount Pleasant, WI

4d • Onsite

About The Position

Festival Foods is seeking a Guest Services Assistant Department Manager for its Guest Services department in Mount Pleasant, Wisconsin. This full-time role helps create a welcoming atmosphere and deliver exceptional service to grocery store guests. The assistant manager supports department operations, leads the team when the Guest Services Manager is absent, and helps ensure company policies, procedures, and goals are followed. The work schedule includes mornings, afternoons, evenings, weekends, and holidays to meet guest needs.

Requirements

• At least 1 year of leadership or supervisory experience in retail, a restaurant, a front desk environment, or an equivalent combination of education and experience.
• High school education required.
• Ability to communicate effectively and solve problems with guests and team members.
• Interest in training, educating, and developing team members.
• Strong planning and organizational skills to manage shifting priorities in a fast-paced environment.
• Knowledge of safety requirements and company safety policies.
• Ability to stand in one place for extended periods and regularly bend, stoop, and kneel.
• Ability to perform a full range of upper-body motion and repetitive tasks.
• Ability to work varied hours and days, including mornings, afternoons, evenings, nights, weekends, and holidays as needed.
• Regular, timely attendance in compliance with the work schedule.

Responsibilities

• Provide friendly, professional service, answer guest questions, and address concerns.
• Assist the Guest Services Manager with department operations and lead the team when the Manager is absent.
• Train and develop associates, conduct onboarding, and deliver training such as bagger or cashier training.
• Oversee guest services activities, delegate tasks, and manage team priorities to support productivity and a positive guest experience.
• Use labor tools to create schedules that balance guest needs and labor budgets, and adjust staffing based on traffic and item counts.
• Ensure quality standards are met, including quantity expectations at 100% by 10 a.m. and 5 p.m.
• Enforce company policies, ensure accurate timekeeping and adherence to guest services protocols, and maintain department cleanliness, maintenance, and sanitation.
• Work with Bookkeeping, Loss Prevention (Asset Protection), and management to maintain reporting accuracy and follow up on discrepancies, including disciplinary actions.
• Attend work regularly and on time, and give adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Two-week advance scheduling.
• Vision insurance and two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches.
• 401(k) plan with an annual discretionary company match.
• Hourly full-time store associates receive time and a half on Sundays and select holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED