GSA - Three Waters Resort

Three Waters Resort & Marina•Islamorada, FL

2d•Onsite

About The Position

Three Waters Resort is a vibrant and eclectic beachfront resort located in Islamorada, Florida, offering an exciting and energetic work environment. As a job applicant, joining the team at Three Waters Resort means being part of a unique and iconic property known for its retro-chic style, stunning ocean views, and lively atmosphere. The resort offers a range of employment opportunities, from guest services to food and beverage, providing a diverse and dynamic career path. Three Waters Resort is committed to creating a fun and inclusive work culture that values creativity, authenticity, and outstanding guest service. Employees can expect to work in a dynamic and fast-paced environment, where they can showcase their skills, contribute to a vibrant team atmosphere, and create memorable experiences for guests. Joining the team at Three Waters Resort presents a unique opportunity to be part of a dynamic and trendy resort that embodies the laid-back lifestyle of the Florida Keys. Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Requirements

Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
Prefer 1+ year customer service experience in hotels
Familiarity with local area and attractions
Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
Ability to communicate effectively with the public and other Team Members
Strong computer skills
Present confident and professional appearance

Responsibilities

Coordinates concierge type services for the guests and sets positive tone for arrival experience
Provide exceptional customer service and create a warm and welcoming atmosphere for guests
Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
Coordinate and handle guest transportation and luggage services
Anticipate guest needs and personalize their stay to exceed their expectations
Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
Collaborate with other departments to ensure a seamless guest experience