Guest Services Ambassador

ASM Global•Columbus, OH

4d•Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. As a Guest Services Ambassador, you’ll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information expert, and hospitality extraordinaire. Get ready to shine as you interact with clients, facility staff, in-house concessionaires, and an array of individuals who contribute to the magic of Greater Columbus Convention Center.

Requirements

At least six months of customer service experience.
Basic computer and internet navigation skills
Ability to interpret schedules and maps.
Professional appearance
Strong interpersonal, oral, and written communication skills
Command of the English language, coupled with excellent telephone etiquette
Must have eye/hand coordination and manual dexterity.
Must be able to listen, hear, and respond to guest inquiries.
Ability to distinguish letters, numbers, symbols, and colors.
Must be able to work independently and maintain a positive attitude within a busy environment.
This position requires the ability to work effectively with diverse groups of people on all levels.
Must be able to have a good relationship with co-workers, customers, vendors, and visitors to the facility.
This position requires the ability to respond politely to all individuals and work well as a collaborator.
Must be self-motivated, and flexible to immediate changes.
Excellent record of dependability and reliability

Nice To Haves

Previous POS experience
Unwavering commitment to customer service

Responsibilities

Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries.
Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility.
You'll be the go-to source for building and event details, as well as a fountain of knowledge regarding various amenities and services.
Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions—all conveniently within walking distance.
Complete a range of tasks, from administrative duties like retail transactions, copying, faxing, and printing to managing scooter and wheelchair rentals.
Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff.
Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand.
Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction.
Embrace interacting with large groups or addressing individual guest needs.
Understand the importance of meticulous customer service, believing wholeheartedly that "The Magic is in the Details."
Be ready for all other duties that come your way—every day brings a new opportunity to shine!