Guest Services Ambassador

Tulsa Zoo • Tulsa, OK

1d • Onsite

About The Position

Guest Services Ambassador is responsible for creating a welcoming, informative and positive experience for all zoo guests. This front-line role supports multiple teams of the Guest Services Department including Admissions & Membership, Attractions & Experience and Park Operations based on training and operational needs. The role may be primarily assigned to one area but will be cross-trained and scheduled flexibly depending on skills and availability.

Requirements

• Must be able to work weekends, evenings, and holidays
• Ability to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other TZMI employees
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals and perform these operations using units of American money
• Ability to log in and complete daily digital tasks using smart phone or tablet

Responsibilities

• Provide exceptional customer service ensuring a positive guest experience, helping the zoo meet its mission of ‘Connecting, Caring, and Advocating for Wildlife, People, and Wild Places.
• Operate point of sale systems to accurately sell zoo admissions, memberships, attractions and experiences while promoting zoo events and additional revenue opportunities.
• Support team functions by following operation procedures for Admissions & Membership, Attractions & Experience and Park Operations. The role may be primarily assigned to one area but will be cross-trained and scheduled flexibly depending on skills, availability and seasons.
• Assist in onboarding, peer shadowing and supporting part-time team members as needed.
• Communicate clearly and properly with team using radios and other technology systems.
• Effectively communicate and demonstrate interpersonal skills with all levels of employees and guests in a clear and professional manner.
• Demonstrate and adhere to TZMI’s workplace values.
• Know and follow zoo policies and procedures, including emergency protocols.
• Attend and participate in staff meetings and assigned training sessions.
• Other duties may be assigned to you.

Benefits

• Free family-level Tulsa Zoo membership
• Medical, dental, and vision benefits beginning your first day of employment
• 401k
• Unlimited virtual visits with a mental health therapist at no cost to you
• Food, beverage, and retail discounts on zoo grounds
• Generous paid time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed