GSA - Three Waters

Davidson Hospitality Group•Islamorada, FL

19h•Onsite

About The Position

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it’s a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country. Are you a passionate and outgoing individual who loves to create memorable experiences for guests? Join our team as a Guest Services Ambassador and be the friendly face that welcomes and assists our guests throughout their stay. We are seeking a dynamic and customer-focused individual who is ready to go above and beyond to ensure our guests have an exceptional stay.

Requirements

Enthusiastic and outgoing personality with a passion for delivering exceptional guest experiences
Prefer 1+ year customer service experience in hotels
Familiarity with local area and attractions
Ability to anticipate guest needs, good problem solving skills, judgment and reasoning
Ability to communicate effectively with the public and other Team Members
Strong computer skills
Present confident and professional appearance

Responsibilities

Coordinates concierge type services for the guests and sets positive tone for arrival experience
Provide exceptional customer service and create a warm and welcoming atmosphere for guests
Assist guests with inquiries, requests, and provide recommendations for local attractions and dining options
Coordinate and handle guest transportation and luggage services
Anticipate guest needs and personalize their stay to exceed their expectations
Respond to guest complaints or issues promptly and professionally, ensuring guest satisfaction
Assist with concierge services such as booking reservations, arranging tours, and organizing special requests
Collaborate with other departments to ensure a seamless guest experience