Temporary Guest Services Ambassador

MFAH•Houston, TX

1d•Onsite

About The Position

The Museum’s Fine Art of Hospitality training program and specific service standards are essential for this role. The Guest Services Ambassador will greet and assist guests, ensuring a welcoming and friendly environment. Responsibilities include selling and reserving various tickets and memberships, managing guest entrance during high-traffic periods, and redirecting guests to alternative experiences when necessary. The role also involves participating in curatorial briefings, approaching guests to understand their interests and share knowledge about the museum’s collections and exhibitions, and making recommendations to enhance their visit. Distributing guest resources, enforcing museum policies (photography, touching), and understanding emergency procedures are also key duties. The ambassador must remain alert to ensure guest safety, deter security concerns, and recognize and address issues with signage, wayfinding, and obstructions to ensure efficient guest flow. Additional tasks may be assigned by a supervisor.

Requirements

Exceptional social skills including: initiating interactions with guests, making confident eye contact, exhibiting a friendly demeanor.
Empathetic and persuasive communication skills. Able to speak and write clearly when sharing information.
Tidy appearance and good hygiene.
Ability to maintain professional composure, tactfully deal with guest feedback, and remain poised during hectic situations.
Must be available to work during the Museum’s operating hours, up to or equal to 40 hours per week, Wednesday through Sunday, Thursday evenings, holidays and special after-hours events as needed.
Must be able to stand and move around public areas of the museum—interior and exterior/outdoors—for extended periods of time (reasonable accommodation will be considered for qualified candidates with disabilities).
Must be enthusiastic and have a desire to be part of a leading cultural organization.
Strong level of interest and basic knowledge about art.
Able to interact with a diverse group of people from a wide variety of ethnic, cultural, and economic backgrounds, including guests and museum staff at all levels.
Experience with handling cash and credit card transactions.
Experience with POS and online ticketing systems.

Nice To Haves

Experience in museum, retail or hospitality industry a plus.
Some college preferred.
Fluency in more than one language preferred (Spanish a plus).

Responsibilities

Complete the Museum’s Fine Art of Hospitality training program and follow specific service standards.
Greet and assist guests, providing a welcoming and friendly environment.
Sell or reserve a variety of tickets (general admission, special exhibitions, films, programs, events) and sell memberships.
Assist with ease of entrance during high-traffic exhibitions or events, including scanning tickets and line management.
Redirect or suggest alternatives to sold-out experiences such as special exhibitions, films, and programs in the Museum’s auditorium.
Participate regularly in curatorial briefings about art and exhibitions.
Approach guests to welcome them, hear about their interests, and share knowledge about the Museum’s art collections and exhibitions on view.
Make recommendations to guests that will enhance their visit.
Distribute guest resources including maps, schedules, self-guided tour materials, special exhibition information, and more.
Understand MFAH visitor policies (photography, touching, etc) and emergency procedures to assist with evacuations and situations involving guest safety (accidents in museum, lost children, fire alarms, etc.).
Ensure the safety and positive experience of guests by remaining alert and watchful.
Notify Museum security to deter acts of vandalism, theft, negligence or other safety and security concerns.
Ensure easy and efficient guest flow through the museum by recognizing issues with signage, way finding, and unintentional obstructions.
Perform other tasks determined by supervisor.