Temporary Guest Services Ambassador

Museum of Fine Arts, Houston•West University Place, TX

18h•Onsite

About The Position

The Museum of Fine Arts, Houston (MFAH) is seeking a Temporary Guest Services Ambassador to provide a welcoming and friendly environment for guests. This role involves assisting guests, selling tickets and memberships, managing entry during high-traffic periods, and sharing knowledge about the museum's collections and exhibitions. The ambassador will also be responsible for ensuring guest safety and smooth flow through the museum, adhering to visitor policies and emergency procedures.

Requirements

Exceptional social skills including initiating interactions with guests, making confident eye contact, and exhibiting a friendly demeanor.
Empathetic and persuasive communication skills; able to speak and write clearly when sharing information.
Tidy appearance and good hygiene.
Ability to maintain professional composure, tactfully deal with guest feedback, and remain poised during hectic situations.
Must be available to work during the Museum’s operating hours, up to or equal to 40 hours per week, Wednesday through Sunday, Thursday evenings, holidays, and special after-hours events as needed.
Must be able to stand and move around public areas of the museum—interior and exterior/outdoors—for extended periods of time.
Must be enthusiastic and have a desire to be part of a leading cultural organization.
Strong level of interest and basic knowledge about art.
Able to interact with a diverse group of people from a wide variety of ethnic, cultural, and economic backgrounds, including guests and museum staff at all levels.
Experience with handling cash and credit card transactions.
Experience with POS and online ticketing systems.

Nice To Haves

Experience in museum, retail, or hospitality industry.
Some college preferred.
Fluency in more than one language preferred (Spanish a plus).

Responsibilities

Complete the Museum’s Fine Art of Hospitality training program and follow specific service standards.
Greet and assist guests, providing a welcoming and friendly environment.
Sell or reserve tickets (general admission, special exhibitions, films, programs, events) and sell memberships.
Assist with ease of entrance during high-traffic exhibitions or events, including scanning tickets and line management.
Redirect or suggest alternatives to sold-out experiences.
Participate regularly in curatorial briefings about art and exhibitions.
Approach guests to welcome them, understand their interests, and share knowledge about the Museum’s art collections and exhibitions.
Make recommendations to guests to enhance their visit.
Distribute guest resources including maps, schedules, self-guided tour materials, and special exhibition information.
Understand MFAH visitor policies (photography, touching, etc.) and emergency procedures to assist with evacuations and situations involving guest safety.
Ensure the safety and positive experience of guests by remaining alert and watchful.
Notify Museum security to deter acts of vandalism, theft, negligence, or other safety and security concerns.
Ensure easy and efficient guest flow through the museum by recognizing issues with signage, way finding, and unintentional obstructions.
Perform other tasks as determined by supervisor.