SUB Hotel Front Desk (GSA) 2
Sandpiper Property Mgt•Jacksonville, NC
•$13 - $14•Onsite
About The Position
This position is a critical operational role that combines daily front desk duties with mandatory live-on-site availability. The GSA 2 acts as the operational bridge between the day-to-day front desk and overnight safety. The role requires the individual to live in the hotel to ensure continuous operational excellence and support the General Manager and On-Site Manager. The typical schedule includes four 'B' shifts (Monday-Thursday) and two On-Call Overnight shifts (Monday and Tuesday nights).
Requirements
- High school diploma or equivalent (GED).
- Able to live on site at the hotel and abide by the fraternization policy.
- Must be able to read, write, and speak English proficiently.
- Effective communication with staff and guests.
- Effective conflict management, negotiation, and sales skills.
- Ability to respond calmly in situations of conflict and stress and problem solve in a timely manner.
- Basic understanding of several common office/front desk procedures and practices.
Nice To Haves
- 1 or more years of experience in the hospitality, retail, or food service industries.
Responsibilities
- Meet with and solicit comments from guests to ensure the greatest satisfaction possible, working within budgetary constraints.
- Manage guest conflict and respond to situations as they arise.
- Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond to guest service calls efficiently.
- Inspect studios and public spaces daily according to the Clean & Safe program brand standards.
- Act according to procedure in the event of an emergency or accident.
- Execute the lead management process and review Studio Inventory daily to maximize studio revenue.
- Maintain effective sales of ancillary offerings to accommodate guests’ needs.
- Assist with the training of all team members as necessary.
- Assist throughout the property as needed during a shift.
- Demonstrate to team members how to effectively follow the “Say Yes to a Simple Request” program.
- Respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution during overnight shifts.
- Stay within 30 minutes of the hotel to be able to provide necessary guest response during overnight shifts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
