Guest Services Agent - Arlington Hotel

Carmen's Group•Hanover Township, PA

11d•CA$18 - CA$20•Onsite

About The Position

At The Arlington Hotel, every team member plays an important role in creating exceptional guest experiences. From welcoming visitors at the front desk and preparing inviting guest rooms to serving in our restaurant and supporting events at River’s Edge, you’ll help bring the warmth, character, and personalized service that make our destination unique. Located in the charming town of Paris, Ontario, this is more than just a job—it’s an opportunity to grow, make an impact, and be part of moments guests will remember. As a member of Carmens Group, you’ll join a hospitality team with over 40 years of experience creating memorable experiences and making people feel welcome. Join a company that values your growth, wellbeing, and passion- where your career is supported every step of the way.

Requirements

1–2 years of experience in a hotel or hospitality environment, with Guest Services experience considered an asset.
A friendly, professional, and guest-focused approach with a passion for delivering exceptional service.
Strong problem-solving skills and the ability to handle guest needs with confidence and professionalism.
Excellent verbal and written communication skills with strong attention to detail.
Valid Smart Serve certification required.
A clean criminal background check and a commitment to maintaining guest confidentiality and hotel security standards.

Nice To Haves

Completion of a college or university program in Hospitality Management is considered an asset.
Experience with Hotel PMS is considered an asset.

Responsibilities

Welcome guests with a friendly and professional approach while assisting with check-ins, check-outs, requests, and inquiries throughout their stay.
Handle reservations, room allocations, guest profiles, payments, and administrative tasks while ensuring accuracy and protecting guest privacy.
Provide guests with information about hotel amenities, services, events, and local attractions while maintaining strong knowledge of room options, rates, and availability.
Complete guest transactions, manage daily cash procedures, process charges, and maintain the security of guest keys and hotel records.
Work closely with Housekeeping and other departments to communicate updates, coordinate room availability, and ensure guest needs are met.
Listen to and resolve guest concerns in a timely and professional manner, creating positive solutions that enhance their experience.
Represent the hotel with a professional appearance, positive attitude, and commitment to teamwork.
Assist with overall hotel operations through cross-training opportunities, supporting other departments, and completing additional responsibilities as required.