Guest Services - Guest Services Agent Barrington

The Armour Group Limited•Halifax, NS

1d•Onsite

About The Position

The Barrington Hotel is seeking a Guest Service Agent who will embody excellent customer service and will work closely with their team to provide courteous and professional service to guests during their stay. The Barrington Hotel is an ideal destination for no‑hassle travelers seeking value, convenience, and a warm Maritime welcome. Whether guests are visiting for business or leisure, our central location, comfortable accommodations and friendly service come together to create an exceptional experience. Join our team and help us deliver genuine Halifax hospitality.

Requirements

Exceptional guest service skills, with at least 2 years of frontline customer service experience

Nice To Haves

Diploma in Tourism & Hospitality or Business Administration is an asset
Previous experience in the hotel industry is a plus
Someone with drive and motivation and is a high-performing team player with excellent organizational skills and strong attention to detail
A strong work ethic and thrives in a fast-paced environment
Critical thinking abilities, capable of addressing and resolving guest concerns with tact and efficiency

Responsibilities

Welcome and acknowledge guests according to company and brand standards
Anticipate and address guests' service needs
Maintain a high level of professionalism and morale in the front office
Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities
Communicate guests’ needs to all appropriate departments
Coordinate with other departments to ensure smooth service delivery to guests
Develop and maintain positive working relationships; support team to reach common goals
Listen and respond appropriately to the concerns of associates
Run and check daily reports, contingency lists, and credit card authorization reports
Answer, record, and process all guest calls, requests, questions, or concerns
Follow up to ensure each has been met to guests' satisfaction
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions to the manager
Lead the emergency response team in the absence of senior management
Maintain confidentiality of proprietary information
Protect company assets
Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules
Such other similar or related duties may be required from time to time