Guest Services Agent

Pyramid Global Hospitality•Brookline, VT

10d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to The Arcadian Hotel Brookline, a distinctive property in the Pyramid Global Hospitality portfolio, located just minutes from downtown Boston. Featuring 264 guest rooms and 5,500 sq ft of meeting space, this newly renovated hotel offers a modern and comfortable work environment in one of the area's most charming and historic neighborhoods. At The Arcadian, we pride ourselves on creating a welcoming atmosphere rooted in community, creativity, and connection. As a member of our team, you'll have the opportunity to work in a dynamic and supportive environment, surrounded by the character of Brookline and its mix of local shops, restaurants, and cultural landmarks. We offer a variety of opportunities across departments, including guest services, food and beverage, housekeeping, sales, and more. Whether you're starting your career or looking to grow within the industry, you'll find a team that values collaboration, professionalism, and a passion for service. Joining our team means becoming part of a people-first culture where your growth and success are supported every step of the way. If you're ready to build your career in a welcoming and engaging environment, we invite you to explore opportunities at The Arcadian Hotel Brookline and apply today.

Requirements

At least one year in a customer service role with high guest interaction
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Pleasant and helpful personality.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Nice To Haves

Hospitality industry experience is a plus.

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests.
The bell person/ guest services attendant will welcome each guest to our hotel.
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the front desk for check-in.
You will park and retrieve guests vehicles as requested
Upon check-in, you will escort the guests and their luggage to their room.
As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
Assist lobby attendant in keeping entrance area clean and organized
"Be the difference" with all guest and employees and do more than just “the norm".