Muir Hotel - Guest Services Agent

The Armour Group Limited•Halifax, NS

7d•Onsite

About The Position

MUIR Hotel : Guest Service Agent Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, MUIR offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the MUIR is presently seeking Guest Service Agent at Front Desk. Reporting to the Front Office Manager, with dotted line to Guest Experience Manager, the Guest Service Agent is the welcoming face of Muir, and a crucial part of the primary contact team providing an ultra-Luxury service. Objective is to know the guest and create memorable experiences. Within Halifax and Nova Scotia, they must know and support those who support the concierge function; tour companies, theatre, restaurants, travel companies etc. Shifts: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

Requirements

High School Education
Patience, discretion, confidentiality and courtesy are essential
Clean driver’s abstract and valid Nova Scotian (or Canadian) driver’s license
Clean police record
Excellent driving and parking skills
Excellent customer service skills
Courtesy and attention to detail
Ability to write clearly and concisely
Excellent communication abilities (English is mandatory, a relevant second language an asset)
Direct traffic and maintain order in often congested environments
Physically able to stand for an entire shift
Able to work any shift that is assigned by the Leadership Team
Knowledge of Halifax area, familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus
Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion
True desire to satisfy the needs of guests in a fast-paced environment
Ability to suggest a wide variety of suggestions for guest entertainment

Nice To Haves

Knowledge of Halifax area, familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus

Responsibilities

Greet guests and receives car keys
Assists with baggage delivery and storage
Drives guest vehicles to the parking lot
Retrieves vehicles for the guest when requested
Retrieves items from vehicles for the guest when requested
Ensures safe keeping and accurate tracking of guest vehicles and vehicle keys
Assists Front Office with the delivery of some office work/ mailing of customer bills/ escorting Guests to their room
Assists with the delivery and retrieval of guest luggage
Acts as a guide to tourists and hotel guests ensuring knowledge of hotel features and information (e.g., dining, events, amenities, etc.)
Conducts duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication are maintained
Actively promotes a considerate work environment, which cares for guests and associates alike
Reports any unusual and suspicious behaviour of guests or staff
Performs any other pertinent duties that may be assigned to them
Uses all operational systems to provide an anticipatory and star service
Such other similar or related duties may be required from time to time