Guest Services Agent
BERGSTROM AUTO•Neenah, WI
•Onsite
About The Position
At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!
Requirements
- Upbeat and positive personality
- Active listening skills
- Ability to provide excellent guest service
- Strong communication skills
- Ability to build relationships with team members and guests
Responsibilities
- Determine requirements by working with guests via the phone, email and chat-to-text
- Answer inquiries by clarifying desired information, researching, location and providing information
- Answer incoming phone calls in a prompt, polite, professional manner
- Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
- Sell additional services by recognizing opportunities for scheduled maintenance package
- Refer guest complaints to appropriate dealership team member as necessary for resolution
- Maintain guest information database by entering and updating guest information
Benefits
- Medical
- Dental
- Vision
- Short and Long Term Disability
- Life Insurance
- Two weeks of PTO starting on your first day
- Exclusive Discounts on vehicles, service, and parts
- 401(k) plan with company match
- Paid holidays
- Wellness Program
- Free Team Member Clinic Access
- Access to a Free Health Coach
- Employee Assistance Program
- Employee Referral Program
- Ongoing training and opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
